Address Changes
If you need to change the shipping address, please send us an email to info@qandasupplies.com with your order number, the current shipping address, and the address to that you would like to change it. We can change the address up until your order leaves our facility!
Lost Packages
If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait 14 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically throughout the two weeks to track its progress and provide accurate updates.
Cancellations/Returns
If you would like to cancel your order, you must do so within 3 hours of placing your order due to our 1-day production turnaround. If canceled within the allotted time frame, you will receive a full refund. If you are unhappy with your products received, please email us at info@qandasupplies.com to discuss your issue with our customer service team to determine a proper solution.